Incorporated in 2005, NSB BPO Solutions Limited is a Business Process Outsourcing (BPO) company.

The company specializes in support services, including customer care, telesales, tele-collections, document digitization, application processing, KYC form processing, warehousing, archival, and payroll management.

The company serves sectors such as telecommunications, banking, financial services, insurance, e-retail, food delivery, hospitality, government, healthcare, and education.

In addition to BPO services, NSB BPO engages in trading fast-moving consumer goods (FMCG) and staples like dal, sugar, rice, dry fruits, fruits, and vegetables, leveraging its extensive network for procurement and B2B sales.

Services:

• Voice Business Call Centre: The company offers cost-effective voice-based call center services, including inbound and outbound processes. It handles customer queries, grievances, marketing calls, payment reminders, and feedback collection through efficient systems and experienced staff.
• Back Office Outsourcing: The company offers back-office outsourcing services, including document management, customer onboarding, warehousing, archival, digital support, and social media management, providing cost-effective solutions for businesses of all sizes.
• Payroll Management: The company offers end-to-end payroll management, including recruitment, onboarding, attendance, leave management, compliance, reporting, and staff support, while also providing training, insurance, and addressing attrition concerns.
• Trading of Goods (FMCG goods): The company trades in FMCG and staple products, sourcing goods based on customer orders. It uses in-house software for efficient procurement and delivery, leveraging tele-sales for order booking and timely supply.

As on August 31, 2025, the company has total 2439 full-time employees.

Competitive Strengths:

• Quality Service
• Experienced promoter and senior management team
• Client Satisfaction and Relationship
• Diversified customer base and revenue sources