Incorporated in 2016, Exato Technologies Limited is a customer transformation partner providing technology-driven solutions that enhance customer engagement and operational efficiency.

The company offers broad range of services including CX and Analytics, Unified Communications and Infrastructure, and Exato IQ. It serves key sectors such as Banking, Financial Services and Insurance (BFSI), Healthcare, Retail, Telecom, Manufacturing, and IT/ITeS & BPO/KPO.

Exato Technologies develops intelligent and scalable solutions leveraging artificial intelligence (AI), automation, and cloud platforms to deliver smarter and faster customer service.

The company operates with a team of over 60 engineers in India and serves both domestic and international clients, including in the USA and Singapore, through global delivery partnerships.

The company works with prominent clients such as MakeMyTrip, RBL Bank, IGT Solutions Pvt. Ltd., IKS, and WNS, delivering customer experience solutions that are scalable, resilient, and outcome-driven.

Services Offerings:

• CX & Analytics: The Customer Experience (CX) & Analytics Business Unit is dedicated to helping enterprises unlock growth by delivering seamless customer journeys and actionable intelligence.
• Conversational AI- Conversations That Feel Right: design, build, and operate agent-less contact center solutions that enhance chatbot self-sufficiency, improve user experience, and lower costs.
• Automation as a Service Work Smarter, Not Harder: They accelerate ordinary activities with cutting-edge automation techniques such as Robotic Process Automation (RPA). Whether automating finance, human resources, or customer workflows, they provide strategy, proof-of-concept, implementation, and continuing support to improve accuracy, productivity and business agility.
• Workforce Management- Smarter Scheduling, Happier Teams: The products improve the way teams are scheduled, predicted, and managed, with comprehensive visibility into shifts, tasks and performance metrics, the customers can operate smoother operations, manage staffing more effectively, and increase worker satisfaction. 

As of 31st October 2025, the company has 133 permanent employees.

Competitive Strengths:

• Integrated Solutions: End-to-end services in AI, Automation, CXaaS & Cybersecurity.
• Strong Partnerships: NICE Platinum Partner; tie-ups with Mitel, UiPath, Autonom8.
• Long-Term ARR: 40%+ revenue from 5+ year contracts.
• Domain Expertise: BFSI, healthcare, retail, telecom, IT/ITeS, manufacturing.
• Experienced Leadership: Global CXO-level background (NICE, Wipro).